Job Description
Job Description:
nExperience 3.0+ Years
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Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes.n
Be logged-in and available to answer calls through our global Service Desk call centre solution.n
Actively participate in team meetings and suggest prospects for continual improvement.n
Support Service Desk KPI/TTI measures.n
Be part of a rotered on call team during weekends, this should have you on-call once a monthn
Develop and maintain both technical and customer documentation for standards, processes and procedures.n
Monitor group email inbox and enter into ticketing system.n
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nWorking Hours: 3 shifts on a rotational basis
n-06:30 - 14:30 (IST)
n-14:30 - 22:30 (IST)
n-22:30 - 06:30 (IST)
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n# Immediate start preferred
📌 Information Technology Support Specialist Pune
🏢 Stefanini Group
📍 Pune
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