Must Have:
IT IS Service Desk
Leadership
Communciation
Client Handling Skills
Team Skills
Employee Relationship Skills
Manage Attrition
Convincing Skills
Speaking with numbers
PI Skills
Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.
Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.