Experience: 6+ Years
Location: Viman Nagar, Pune
Department: Growth / Sales & Customer Experience
Reports To: Head of Marketing
Job Type: Full-time
Position OverviewWe are looking for a Customer Acquisition Manager to lead our Inside Sales and Customer Care function , with a robust focus on converting leads into customers, improving customer experience, driving repeat purchases, and building a high-performing customer-facing team.
The role will own the complete customer journey — from lead generation and first interaction to conversion, onboarding, customer satisfaction, retention, and repeat sales .
The ideal candidate should have robust experience in inside sales, telesales, customer relationship management, team handling, sales conversion, and customer retention , along with a data-driven approach to improving business performance.
Key Responsibilities1. Inside Sales & Customer Acquisition
Lead and manage the Inside Sales / Tele-sales team to achieve monthly acquisition and revenue targets.
Develop effective processes for lead follow-up, qualification, conversion,



and onboarding .
Improve lead-to-customer conversion through structured calling and follow-up processes.
Establish sales scripts, call journeys, objection-handling frameworks, and follow-up mechanisms.
Track and improve lead response time, contact rate, conversion rate, average order value, and revenue per customer .
Identify opportunities to cross-sell and upsell products to existing and recent customers.
Customer Care & Experience
Lead the Customer Care team and ensure timely and effective resolution of customer queries and complaints.
Build processes to improve overall customer satisfaction and customer experience .
Monitor customer feedback, complaints, cancellations, refunds, and service issues to identify recurring problems.
Ensure consistent communication with customers across calls, WhatsApp, email, and other customer touchpoints .
Develop escalation mechanisms and ensure

📌 Customer Acquisition Manager Pune
🏢 Desi Farms
📍 Pune