We are seeking an experienced “Sales Support Specialist” to join our dynamic team. The ideal candidate will have a minimum of 2+ years of experience in Inside Sales, Order Processing, and Lead Generation. This role will involve supporting our sales, marketing, and operations teams in global markets, with a focus on building brand awareness, identifying potential customers, setting up appointments, and ensuring the strong representation of the MR Chemie brand in the market.
Key Responsibilities:
Lead Generation:
Utilize data analytics to identify and target potential leads across international markets.
Analyze market trends and customer data to uncover current prospects.
Develop and maintain a comprehensive database of potential leads using CRM tools.
Inside Sales Support:
Assist in preparing compelling sales pitches and presentations based on data insights.
Monitor and analyze sales performance metrics, providing recommendations for improvements.
Order Processing & Documentation:
Process customer orders promptly and accurately,
ensuring all details are correctly captured in the system.
Prepare and issue invoices and delivery notes in a timely manner.
Coordinate with logistics and shipping teams to ensure on-time delivery of products.
Address distributor queries regarding order status, delivery schedules, and invoicing discrepancies.
Resolve order-related issues and provide solutions to customers and distributors efficiently.
Collaboration:
Collaborate closely with marketing, sales, and product teams to align strategies and objectives.
Participate in regular meetings to provide data-driven insights and actionable recommendations.
Share best practices and innovative approaches to enhance team performance and productivity.
Skills and Qualifications:
2+ years of experience in Inside Sales, Order Processing, and Lead Generation.
Familiarity with CRM systems (preferably Zoho CRM) and sales automation tools.
Robust analytic