Job Description
About the Role
nAir India Express is looking for a energetic and commercially driven qualified to lead loyalty programs, customer lifecycle initiatives, and AI-enabled marketing solutions. The role will drive member acquisition, engagement, retention, personalization, and partner-led revenue growth while enhancing the overall customer experience.
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nKey Responsibilities
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Manage and optimize loyalty programs, including Maharaja Club and Tata NeuPass integrations.n
Drive customer lifecycle campaigns across acquisition, activation, engagement, retention, and reactivation.n
Execute AI-led personalization, recommendation, and customer engagement initiatives.n
Monitor program performance, member behavior, retention, redemption, and revenue metrics.n
Collaborate with Technology, Digital, Revenue Management, Customer Experience, and Finance teams.n
Develop and manage loyalty partnerships with airlines, fintech, travel, and lifestyle brands.n
Ensure compliance with loyalty governance, fraud controls, and data privacy standards.n

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nRequired Skills & Experience
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8+ years of experience in Loyalty, CRM, Product Management, Digital Marketing, Customer Lifecycle Management, or Commercial functions.n
Robust understanding of loyalty economics, customer engagement, retention, and marketing automation.n
Experience working with analytics, customer data platforms, and AI-driven marketing solutions.n
Proven ability to manage cross-functional stakeholders and deliver business outcomes.n
Exposure to aviation, travel, hospitality, eCommerce, fintech, or consumer businesses preferred.n

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nQualifications
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MBA / PGDM / Master's Degree in Business, Marketing, Analytics, or related field.n

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nPreferred Expertise
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Loyalty & CRM Strategyn
Customer Lifecycle Managementn
AI-Powered Personalizationn
Product & Program Managementn
Customer Analyticsn
Commercial Partnershipsn
Customer

📌 Lead Loyalty Haryana
🏢 Air India Express
📍 Haryana