Job DescriptionDesignation: Centre Head (Hotels background only)
NDepartment: Client Experience and Operations
NKey Roles & Responsibilities:
NTeam: Client Experience
NReports To: Regional Lead /City Lead
NThe Centre Manager is responsible for the end-to-end performance of the center— client experience, operational excellence, servicedelivery, vendor management, and profitability.
N
n
Client Experience& Relationship Management N
Serves as the primary point of contactfor all clients in the center. N
Conducts regular clientmeetings to gather feedbackand drive satisfaction. N
Manages the entire client lifecycle: move-in, onboarding, experience, engagement, move-out. N
Resolves escalations withincommitted SLAs;
proactively track dissatisfaction drivers. N
Drives adoption of Smartworks tech platforms (C-SPOC,ticketing, etc.). N
Renewals coordination support:highlight early risks,prepare feedback insights,and partners with Regional/City leads. N
Operations Excellence &Service; Delivery N




Ensures centre readinessthrough daily rounds across reception, cafeteria, pantry, washrooms, client areas. N
Monitors housekeeping, security, pantry, and engineering teams to maintainSLA and quality standards. N
Oversees ticket resolution, prevent recurrence, and maintain SLA breach <
10%.n
Coordinates with teamsto ensure smoothexecution of soft and hard services. N
Ensures compliance withcleaning schedules, deep cleaning, and pantry/café standards. N
P&L;, Revenue & FinancialHygiene N
Owns centre-level profitability KPIs including EBITDA,cost control, and revenue leakagemaagement. N
Tracks and drives VAS, Supplementary revenue prospects (meals,events, services, add-ons). N
Manages consumables, electricity usage, and R&Mexpenses; within budget. N
Ensures timely collections by coordinating with clients and the Financeteam;
ageing <
5 days. N
Prevents revenue leakagethrough accurate billing,supplementary invoicing, and

📌 Center Head From Hotels Only Alibag (India)
🏢 SmartWorks
📍 India