Job DescriptionRoles and Responsibilities:
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Provide service and customer support during remote meetings and interactions. N
Install POS software onclients' systems or devices efficiently. N
Conduct training sessions to help clients understand and use the product effectively. N
Diagnose errors or technical problems and determine proper solutions to resolve client queries. N
Create, maintain, and implement SOPs to standardize support processes. N
Hands-on experience with Windows, Linux, and Mac OS settings. N
Research and identify solutions for software and hardware issues. N
Troubleshoot technical issues, including account setup, system errors, and network configurations. N
Ask targeted questions to quickly identify the root cause of issues and provide resolutions.



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Communicate with clients through phone, email, or chat to resolve technical challenges. N
Ensure all technical issues are logged properly with detailed documentation. N
Build and maintain positive relationships with international customers, ensuring high levels of satisfaction. N
Flexibility to work in rotational shifts to support international time zones. N

nAdditional Qualification and Skills:
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Software Installation and Training. N
Flexibility to work in rotational shifts to support international time zones. N

📌 Hiring: Technical Support Engineer Ahmedabad (India)
🏢 Petpooja
📍 India