The Global Catalog Operations (GCO) team in Amazon is part of Amazon Selection & Catalog Systems (ASCS), with a focus on leveraging human intelligence, to measure and improve the quality of the catalog. Our charter is to make Catalog quality programs more effective by providing expert human judgment.

We are seeking a highly organized, detail-oriented Program Manager to join our rapidly growing team. The role is centered on developing insights and eliminating defects in quality that affects business metrics. As part of this role, you will work on 1) Creating mechanisms to identify, investigate, and solve quality issues impacting the business metrics, 2) Working collaboratively across our partner teams (ex: Science, PMs, Engineering, Business, etc.) to combine efforts to solve problems, 3) Developing data-driven approaches alongside our SWOT/BA teams to rapidly identify prospect areas, and trends at scale, 4) You will take complex prospects and break them down into manageable pieces, then ensure timely delivery of solutions.

Key job responsibilities




As a Program Manager II you will:
Drive appropriate data-oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal
Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps
Be a SME for the process and a referral point for in-house and customer team
Have the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources
Have the ability to meet deadlines in a rapid-paced work setting driven by complex software systems and processes
Perform process deep dives and come up with process improvement solutions
Collaborate effectively with customers (Science, Engineering, Product, etc.) to bring in improvements to the business metrics
Provide regular updates on project progress and performance, ensuring tr

📌 Program Manager Ii, Global Catalog Operations, Amazon Bengaluru
🏢 Amazon
📍 Bengaluru