02 Oct
|
Vaisesika
|
Bengaluru
02 Oct
Vaisesika
Bengaluru
JDE E1 Functional Analyst
Order-to-Cash, Customer Service & Service Management
EXPERIENCE
8+ years JDE E1
ROLE PURPOSE
Provide functional and business process support for Oracle JD Edwards EnterpriseOne (JDE E1) across the customer lifecycle, from customer and order creation through pricing, fulfillment, invoicing, returns and after-sales service. The role partners across Customer Service, Commercial, Sales, Supply Chain, Distribution, Warehouse, Service Operations, Finance and IT to improve customer experience, order accuracy, visibility, service levels, standardisation and automation.
ROLE & RESPONSIBILITIES
Functional Ownership: O2C & Customer Service
Own functional support for JDE E1 Sales Order Management and Customer Service across the end-to-end Order-to-Cash lifecycle.
Ensure effective processes for customer master, sales orders, order types/rules, pricing, availability and commitments, holds, backorders, order changes, cancellations, fulfillment, shipment confirmation, invoicing, returns, credits and order-status enquiries.
Work with business teams to resolve recurring operational issues and convert requirements into practical JDE E1 solutions and process improvements.
Promote standard JDE E1 functionality and common processes, reducing unnecessary customisation and local variation.
Customer Experience & Commercial Processes
Improve order accuracy, response times, customer visibility and exception handling across backorders, delivery issues, pricing discrepancies, holds and returns.
Lead functional support for Base / Advanced Pricing, including customer and contract pricing, discounts, promotions, rebates, freight/surcharges, pricing rules and effective dates.
Drive resolution of pricing issues affecting orders, invoices, credits and customer disputes, with appropriate pricing-data governance.
Service Management & After-Sales
Lead functional support for JDE E1 Service Management, covering service requests/orders, work order
📌 Jdefunctional Analyst Order To Cash, Customer Service Bengaluru
🏢 Vaisesika
📍 Bengaluru