Role Purpose:
• The Global Operations Services Center (GOSC) is seeking a highly motivated Marketing Channel Delivery Manager to lead marketing channel and samples services for Pfizer's International Markets in Malaysia, Indonesia, Singapore and the Philippines. In this role, you will partner directly with local brand and marketing teams, BOPs, Digital and Commercial Excellence & Innovation teams to develop digital and samples strategies that meet the needs of HCPs and patients, in adherence with global standards, compliance, legal and business requirements, on time and to budget.
• You will serve as a trusted advisor to your markets and work closely with the GOSC Delivery team to ensure the successful implementation of these services. Beyond your assigned markets, you will contribute to broader GOSC initiatives, driving innovation, continuous improvement and best practices.

In particular, the Marketing Channel Delivery Manager will focus on:
• Samples Management for a high-volume, multi-market samples operation: annual sample plans, monitoring plans and work instructions,



warehouse and logistics provider oversight, audit readiness and deviation management, ensuring compliance and efficiency.
• Campaign Management capabilities through the planning and oversight of outbound (email) marketing programs, from brief to performance review.
• HCP Portal (PfizerPro) to engage customers with promotional messaging and access to Pfizer products and services. Advise marketing teams on portal strategy to enhance the customer experience, including portal governance and above-brand oversight.
• Social 2-way Communications rollout, oversight and scale, ensuring process execution, compliance and efficiency.
• ePermission governance to support the customer acquisition strategy (collection, management, data quality and reporting).
• Omnichannel reporting management and oversight to measure omnichannel performance and guarantee KPI consistency across global standard dashboards.

Main

📌 Marketing Channel Delivery Manager, Em Misp Cluster Markets Mumbai (India)
🏢 Pfizer
📍 India