Job Description

Job Title: Program Support Executive

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Company: WsCube Tech

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Location: Jaipur

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Work Mode: In office

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Employment Type: Full-time

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Qualification: B.Tech/B.E. in Computer Science, IT, or a related field

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Experience: Freshers or candidates with up to 2 years of experience

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Role Overview

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We are looking for a proactive and learner-focused Program Support Executive to coordinate with learners, mentors, and internal teams. The role involves managing class operations, resolving learner concerns, supporting LMS activities, and ensuring a smooth learning experience.

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Key Responsibilities

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Address learner queries and ensure timely resolution.
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Creating documents and presentations, research and development.
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Coordinate with mentors regarding sessions, doubts, feedback, and learner concerns.
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Manage class scheduling, rescheduling, reminders, and communication.
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Handle learner communities and publish relevant updates and resources.
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Support LMS activities, including content, access, and learner issues.
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Call learners for feedback, engagement, follow-ups, and issue resolution.
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Track concerns and coordinate with relevant teams until closure.
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Maintain program data related to courses, content, learners, and class delivery.
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Identify recurring issues and recommend process improvements.
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Support learner engagement, satisfaction, and retention.
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Required Skills

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Robust verbal and written communication.
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Good coordination and problem-solving abilities.
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Working knowledge of Excel, Google Sheets, and digital platforms.
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Ability to manage multiple tasks and follow-ups.
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Skilled, patient, and learner-focused approach.
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Strong documentation and attention to detail.
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📌 Program Support Executive Pragpura
🏢 wscube tech
📍 Pragpura