Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and team-oriented environment spark your interest?
Then, this is the right place for you Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Network, SONG practice.
The Practice – A Brief Sketch
The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement,
customer satisfaction and impacting front end business metrics in a positive manner.
You will work closely with our clients as consulting specialists who design, build and implement initiatives that can help enhance business performance. As part of the team, you will drive the following
Help our clients to create the workforce optimization strategy
Work with clients to drive migration of workforce management platforms to recent age technologies based on AI/ML
Build target operating model for workforce management practice
Assist clients in driving operational efficiencies through leading operational practices within the contact center/customer service organization
Provide an impartial assessment of workforce management solutions
Design & create strategic plans for WFO (Project & Programme)
Design & create the solution architecture for workforce management transformation with best practices (across platforms)
Lead large
📌 I&p Gn Song Service Wfi Manager Bengaluru
🏢 Accenture
📍 Bengaluru
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