Job Description
There are 2 openings for 2 different locations, i.e. Undi, Maharashtra & Agra, UP
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nJob Purpose
nTo oversee the day-to-day operations and strategic management of the resort, ensuring high standards of guest satisfaction, service delivery, asset maintenance, revenue growth, cost control, safety, and employee engagement while driving profitability and sustainable business performance.
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nKey Responsibilities:
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Guest Experience & Qualityn

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Ensure exceptional guest service and satisfaction at all touchpointsn
Ensure we create Magical Memories for our guest to take homen
Champion guests journey and touch points, ensuring consistency for every guestn
Monitor guest feedback and implement improvements for service qualityn
Handle escalated guest complaints and resolve issues promptlyn
Personally attend to escalated/VIP & HWC guestsn
Meet/interact with guests during breakfast sessionsn
Design signature experiences (curated excursions, wellness programs, culinary events)n
Ensure the target OHE and NPS are metn




Use data-driven insights to anticipate guest preferencesn

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Operational Managementn

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Manage end-to-end operations of the resort ensuring smooth guestn
Oversee daily operations across all departments: Front Office, Housekeeping, F&B;, Engineering, Security, etc.n
Conduct daily property rounds and random room checks (min five per day)n
Implement and enforce Standard Operating Procedures (SOPs) for quality and efficiencyn
Ensure high service standards and SOP adherence across all guest touchpointsn
Daily review of feedback, special requests, guest profiles, occupancy, arrivals, departures, spends & revenuen
Monitor resort quality, room readiness, and cleanliness standardsn
Raise CAPEX requirementsn
Prepare for TMW & DWM compliancen
Plan activity calendar monthly and major events in advancen
Provide a protected, hygienic and productive workplace for guest

📌 Resort Manager Undi Someshwar
🏢 Mahindra Holidays & Resorts India
📍 Someshwar