Job DescriptionCustomer Support Executive – International Voice/Chat Process
NLocation: Pune
NWork Mode: Work from Office
NShift: Rotational Shifts (Including Night Shifts)
NJoining Preference: Immediate Joiners
NAbout the Role
nWeare seeking dynamic and customer-centric professionals to join our Customer Support team. The ideal candidate should possess excellent communication skills, a passion for delivering exceptional customer service, and the ability to resolve customer queries efficiently across multiple channels.
NEligibility Criteria
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Graduate/Undergraduate in any discipline N
Freshers and candidateswith up to 2 years of experience are welcome to apply N
Excellent verbal and written communication skills in English N
Robust interpersonal and problem-solving abilities N
Comfortable working in rotational shifts, including night shifts N
Ability to work effectively in a quick-paced setting N
Immediate joiners will be preferred N

nKey Responsibilities
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Handle customer interactions through phone, email,



and chat channels. N
Provide accurate and timely responses to customer inquiries. N
Resolve customer concerns while ensuring a high level of customer satisfaction. N
Maintain detailed and accurate records of customer interactions. N
Collaborate with internal stakeholders to address customer issues effectively. N
Adhere to service quality standards, productivity metrics, and company policies. N
Identify customer needsand provide appropriate solutions. N
Build and maintain positive customer relationships through professional communication. N

nRequired Skills
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Excellent communication and customer service skills N
Strong listening and comprehension abilities N
Good analytical and problem-solving skills N
Proficiency in basic computer applications and data entry N
Ability to multitask and manage priorities effectively N
Strong attention to detail and organizational s

📌 Customer Support Executive Pune
🏢 WNS
📍 Pune