Job Description
HCL Tech hiring for fresher candidates - Virtual Drive - Nagpur Location
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nInterview Date : 21-Sept-2026
nDrive timing: 11:30 AM to 1:00 PM
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nMeeting Link
nMicrosoft Teams meeting
nJoin:
nMeeting ID:
nPasscode: 3tx7ue7h
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nHiring Alert |Customer Support | Nagpur
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nWe are looking for agile and customer-focused Level 1 support to join our team in Nagpur If you are passionate about IT support and resolving customer issues, this is a outstanding prospect to kick-start or grow your career.
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n Role: Level 1 (Customer Service Representative)
n Location: Nagpur
n Shift: 24x7 Rotational
n Week Offs: 2 Rotational Offs
n Experience: Fresher
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nWhat You’ll Do:
nHandle customer queries via calls, emails,
and tickets
nPerform initial troubleshooting & issue resolution
nLog and manage incidents using ticketing tools (ServiceNow preferred)
nEnsure timely updates, follow-ups, and proper documentation
nEscalate complex issues to higher support levels
nDeliver high customer satisfaction
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nWhat We’re Looking For:
nStrong communication skills
nBasic IT troubleshooting knowledge
nWillingness to work in rotational shifts
nFreshers & early professionals are welcome
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