Join Data Eminence as a remote Customer Service Representative and help provide a positive, effective, and professional experience to our customers. You'll respond to inquiries, resolve customer concerns, provide product and service information, and coordinate with internal teams to address issues. This role is ideal for entry-level candidates with solid communication skills, patience, empathy, and problem-solving abilities.
Full Description
Data Eminence is seeking a motivated Customer Service Representative to join our growing customer experience team. In this role, you will be a key point of contact for customers, helping them resolve questions and concerns while ensuring they receive accurate and timely assistance.
You will communicate with customers through email, chat, phone, and other support channels while collaborating with product, technical, operations, and business teams when additional assistance is required. This is an excellent chance to develop practical experience in customer service, communication, problem-solving, CRM systems,



and customer relationship management while working remotely.
Your key responsibilities will include:
Responding to customer inquiries through phone, email, chat, and support channels
Providing accurate information about products, services, processes, and policies
Understanding customer concerns and identifying appropriate solutions
Troubleshooting basic product, account, and service-related issues
Creating, updating, and managing customer support tickets
Escalating complex issues to the appropriate internal teams
Following up with customers to ensure their concerns are resolved
Maintaining accurate records of customer interactions and requests
Handling customer complaints professionally and empathetically
Guiding customers through product features, processes, and solutions
Monitoring unresolved requests and ensuring timely follow-ups
Collecting customer feedback and sharing recurring issues with

📌 Customer Service Representative Surat
🏢 Data Eminence
📍 Surat