Roles and Responsibility
Develop and implement effective strategies to build strong relationships with existing and recent customers.
Provide excellent customer service, responding to inquiries and resolving issues professionally and promptly.
Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
Analyze customer feedback and suggest improvements to products and services.

Job Requirements
Minimum 1 year of experience in a related field, preferably in banking or finance.




Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
Excellent communication and interpersonal skills, with the ability to build solid relationships with customers and colleagues.
Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Robust problem-solving skills, with the ability to analyze problems and develop effective solutions.
Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.

📌 Customer Relationship Officer Thiruvalla (India)
🏢 CSB Bank
📍 India