Key Responsibilities

• Manage and execute day-to-day operational processes and activities.

• Coordinate with internal teams such as Sales, Credit, Risk, Finance, and Customer Support.

• Handle documentation, data verification, and operational records.

• Monitor transactions, applications, and cases to ensure timely processing.

• Identify operational issues and coordinate with relevant teams for resolution.

• Maintain accurate MIS, reports, trackers, and operational dashboards.

• Perform data entry, reconciliation, and quality checks as required.

• Follow company SOPs, compliance requirements, and operational guidelines.

• Communicate with customers, partners, vendors, and other stakeholders when required.

• Track pending cases and ensure timely closure.

• Suggest improvements to existing operational processes to improve efficiency and reduce errors.





• Maintain confidentiality and accuracy while handling customer and business information.

Requirements

• Bachelor's degree in any discipline.

• 2+ years of relevant experience in operations.

• Experience in fintech, NBFC, lending, banking, financial services, or related industries will be preferred.

• Positive knowledge of MS Excel/Google Sheets.

• Strong attention to detail and data accuracy.

• Good communication and coordination skills.

• Ability to manage multiple tasks and work within deadlines.

• Problem-solving and analytical mindset.

• Comfortable working in a rapid-paced setting.

Interested candidates can share their updated CV/resume for consideration.

📌 Operations Associate Delhi
🏢 Happiest Resume
📍 Delhi