Job Description:
Define Business Architecture to support solution and process design for servicing processes.
Develop and define the Target Operating Model aligned with business and client-servicing requirements.
Translate business requirements into structured business processes, capabilities, operating models and solution requirements.
Oversee CRM implementation from a business architecture and process perspective.
Work closely with business, technology and implementation teams to ensure alignment between business requirements and solutions.
Analyze existing client-servicing processes and identify prospects for process improvement and standardization.
Define process flows and operating model components required to support effective servicing operations.
Provide business architecture inputs to solution design and implementation teams.
Drive stakeholder discussions and facilitate alignment across business and technology teams.
Support implementation of the defined operating model and ensure that the solution aligns with the intended business processes.
Leverage prior client-servicing / consulting experience to understand business needs and translate them into actionable architecture and process requirements.