Role Overview
Customer Care Executives to manage end-to-end customer support across channels, coordinate
with store and logistics teams on order fulfilment, and help improve the overall customer experience.

Responsibilities
Manage and resolve customer queries across email, WhatsApp, calls, social media, and other platforms, ensuring a smooth and positive experience at every touchpoint.
Coordinate with logistics partners for orders, deliveries, returns, and exchanges.
Coordinate with the logistics team on shipment delays, wrong items sent, and other fulfilment issues.
Coordinate with the store manager in case of shipment delays, wrong items sent, or other order issues.
Generate reports for refunds, returns, and forward shipments.
Support operational processes and system integrations.
Identify process gaps and suggest improvements.
Work closely with internal teams to resolve issues and share customer feedback.
Handle escalations professionally and within defined SLAs.

Pay: ₹400,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Customer Care Executive Mumbai
🏢 Inventiway Solutions
📍 Mumbai