Qualification: Diploma / B.E./B.Tech. – Mechanical

Experience: 5–7 years in Customer Support / After Sales / Service, preferably in EPC or Process Equipment Manufacturing.

Key Skills: Technical knowledge, customer communication, coordination, problem-solving, follow-up, and MS Office/ERP skills.

Key Responsibilities:
Handle customer queries, complaints, and after-sales service requirements.
Coordinate with Engineering, Production, Quality, Projects, and Service teams for issue resolution.
Provide technical support for process equipment such as pressure vessels, heat exchangers, reactors, tanks, and skids.
Manage warranty claims, spare parts, service visits, and customer complaints.
Prepare RCA/CAPA and ensure timely closure of customer issues.
Maintain customer records, service reports, and MIS.
Follow up with customers and ensure high customer satisfaction.

Advantages:
Adaptable schedule
Health insurance

Work Location: In person

📌 Assistant Manager Csc Bhosari
🏢 Padmatech Industries
📍 Bhosari