About the Opportunity
A rapid-scaling customer experience and insights firm operating across Indian enterprises, we help brands turn customer feedback into strategic action. Our teams power voice-of-customer (VoC) programs, leveraging structured data collection, sentiment analysis, and process optimization to elevate CX across retail, telecom, BFSI, and e-commerce verticals. We operate with agility, data discipline, and a relentless focus on actionable customer intelligence.

Role & Responsibilities
Collect, transcribe, and categorize customer voice data from calls, chats, and surveys with 98%+ accuracy.
Tag and segment feedback using predefined taxonomies and sentiment labels for downstream analytics.
Identify emerging customer pain points and escalate critical cases to CX leadership in real time.
Collaborate with data analysts to validate tagging logic and refine classification frameworks.




Maintain SLA adherence for data turnaround (within 24–48 hrs) and ensure zero data loss during processing.
Document process deviations and recommend workflow improvements to boost team throughput.

Skills & Qualifications
Must-Have
Excel
CRM Tools
Data Tagging
Sentiment Analysis
Qualtrics
Call Transcription
Feedback Categorization
SLA Compliance
Preferred
Tableau
SQL Basics
Zendesk

Advantages & Culture Highlights
In office collaborative workspace with high-impact visibility across CX leadership.
Performance-linked incentives and monthly recognition programs.
Career path to VoC Analyst or Customer Insights Specialist within 12–18 months.

📌 Customer Voice Process Upto 30k Bengaluru
🏢 Mindtel
📍 Bengaluru