Key Responsibilities
Make outbound calls to prospective and existing customers.
Understand customer requirements and provide appropriate information.
Explain hair and skin care products/services, benefits, pricing, and offers.
Follow up with leads and convert enquiries into appointments or sales.
Handle customer queries professionally and courteously.
Maintain accurate records of calls, leads, follow-ups, and conversions.
Coordinate with the sales/clinic team for appointments and follow-ups.
Achieve daily and monthly calling and conversion targets.
Build positive relationships with customers.
Requirements
Malayalam communication is mandatory.
English communication is preferred.
Positive verbal communication and interpersonal skills.
Basic computer knowledge.
Previous experience in telecalling, telesales, customer service,
or healthcare/beauty industry is preferred.
Freshers with positive communication skills can also apply.
Comfortable working with sales and follow-up targets.
Positive attitude and customer-focused approach.
Preferred Skills
Telecalling & telesales
Lead follow-up and conversion
Customer relationship management
Appointment booking
Valuable listening and convincing skills
Basic MS Office/CRM knowledge