Job Summary

The Service Captain supervises restaurant service staff, ensures smooth daily operations, delivers excellent customer service, and helps maintain high standards of food and beverage service.

Key ResponsibilitiesTeam Supervision
Lead and supervise waiters, stewards, and service staff.
Allocate tables and service sections to team members.
Conduct pre-shift briefings.
Train current staff on service standards and SOPs.
Monitor staff grooming, punctuality, and performance.

Guest Service
Welcome and assist guests.
Handle guest requests and special requirements.
Resolve customer complaints professionally.
Ensure guests receive prompt and courteous service.
Build strong customer relationships to encourage repeat visits.

Restaurant Operations
Ensure tables are properly set before service.
Coordinate with kitchen and cashier for smooth operations.
Monitor food quality and presentation before serving.
Ensure cleanliness of dining areas.
Assist during peak hours when required.

Sales & Revenue
Promote specials, combos, and new menu items.




Upsell food and beverages.
Help achieve restaurant sales targets.

Inventory & Compliance
Monitor service equipment and supplies.
Report shortages or damages.
Follow hygiene, food safety, and restaurant policies.
Ensure compliance with health and safety standards.

Requirements
2–5 years of experience in restaurant service.
Previous supervisory experience preferred.
Positive communication and leadership skills.
Ability to handle customer complaints effectively.
Knowledge of restaurant operations and POS systems.
Flexibility to work weekends, holidays, and shifts.

Skills Required
Leadership
Customer Service
Team Management
Communication
Problem Solving
Upselling & Sales
Time Management
Attention to Detail

Pay: From ₹18,000.00 per month

Advantages:
Food provided
Health insurance
Leave encashment
Paid time off
Provident Fund

Work Location: In person

📌 F&b Service Captain Kunnamkulam (India)
🏢 Vidya Lokam
📍 India