We are currently hiring for The Service Manager who will be responsible for managing the overall service department operations, ensuring high-quality vehicle servicing, customer satisfaction, workshop productivity, technician efficiency, revenue growth and compliance with dealership and manufacturer standards. The role requires strong leadership, technical knowledge, customer-handling skills and effective coordination with the Sales, Parts, Accounts and CRM teams.

Key Responsibilities
Service Department Management
Customer Service & Satisfaction
Workshop Operations
Technician & Staff Management
Service Revenue & Business Growth
Job Card & Process Control
Warranty & Technical Coordination
Spare Parts Coordination
Quality Control
CRM & Customer Retention
Reports & MIS

Required Skills

Strong leadership and team-management skills.

Valuable technical knowledge of two-wheelers.

Excellent customer-handling and communication skills.

Strong problem-solving and decision-making abilities.

Good knowledge of workshop operations.

Knowledge of DMS and service management systems.

Good understanding of MS Excel and MIS reporting.

Ability to achieve business and operational targets.

Solid coordination skills with Sales, Parts, Accounts and CRM teams.





Qualification

Diploma / ITI / Any Graduate

Candidates with Automobile Engineering / Mechanical Engineering / Automobile Diploma qualifications will be preferred.

Experience

3–7 years of relevant experience in a two-wheeler or automobile service workshop, preferably with experience in a supervisory or managerial role.

Key Performance Indicators (KPI)

Monthly service revenue achievement.

Workshop vehicle inflow.

Customer satisfaction score.

Service retention percentage.

Technician productivity and efficiency.

Workshop turnaround time.

Repeat repair / rework percentage.

Customer complaint resolution time.

Parts and labour revenue.

Job card accuracy and closure.

Warranty claim accuracy and timely submission.

Service department profitability.

Preferred Candidate Profile

The ideal candidate should be technically robust, customer-focused, target-oriented and capable of leading a service team effectively. The candidate should have the ability to manage workshop operations, resolve technical and customer issues, improve service quality and drive service business growth.

Work Location: In person

📌 Service Manager Coimbatore
🏢 Genius groove
📍 Coimbatore