Technical Support Specialist

Bengaluru, Karnataka

Job Summary
10+ years of hands-on experience supporting SAP TM
Solid knowledge of SAP TM, including Freight Order Management, Transportation Planning, Charge Management, Settlement, and Master Data
Good understanding of SAP TM integration with SAP EWM, SAP ERP/ECC and SAP GTS
Experience in SAP TM configuration and standard customization
Experience in incident analysis, problem resolution, and root cause analysis
Ability to analyze business processes and translate business requirements into SAP TM solutions
Experience supporting testing and production deployments
Understanding of SAP standard functionality and enhancement concepts
Experience working in Agile/ITIL support settings
Ability to work independently and collaboratively in global, cross-functional teams
Strong communication and stakeholder management skills
Fluent English

Key Responsibilities

. To architect| design and develop (through Team) solution for product/project & sustenance delivery
To support as an Subject Matter Expert




To ensure knowledge up-gradation and work with recent technologies so that the solution is current and meets quality standards and the client requirements
Ensuring a sufficient pool of skilled professionals in the designated technology, through activities such as conducting interviews, providing training sessions and offering mentorship.
To gather specifications and deliver solutions to the client organization based on understanding of a domain or technology.
To support competency development with envisioning and articulating propositions – building collaterals/ whitepaper creation, market trend analysis etc.
To recommend client value creation initiatives and implement industry best practices (on specific technology/product)

Skill Requirements
SAP TM, including Freight Order Management, Transportation Planning, Charge Management, Settlement, and Master Data
Good understanding of SAP TM integration with SAP EWM, SAP ERP/ECC and SAP GTS

Other Requirements

📌 Technical Support Specialist Bengaluru
🏢 HCLTech
📍 Bengaluru