Job Title: Head – Operations
Location: Arumbakkam Chennai
Experience: 15+ Years
Industry: NBFC / Financial Services
Language: Tamil – Mandatory

Key Responsibilities
Manage end-to-end loan operations and disbursement.
Handle Secured & Unsecured Loans, especially Small Ticket LAP.
Manage SLA, TAT, quality, and process efficiency.
Lead and manage the Operations team.
Coordinate with Sales, Credit, and Collections teams.
Ensure loan files meet internal policies and regulatory requirements.
Manage internal & external audits and operational compliance.
Monitor MIS, reports, KPIs, and team performance.
Identify and implement process improvements and risk controls.
Handle operational escalations and resolve process issues.
Ensure proper handling and tracking of sensitive loan documents.
Manage e-Mandate, e-Signing, Digital KYC, and related digital processes.

Required Skills




15+ years of experience in NBFC / Financial Services Operations.
Strong experience in Loan Operations, LAP, Secured & Unsecured Loans, Disbursement, and Back-office Operations.
Experience in Team Management, Operations Governance, Compliance, Audit, Risk Control, SLA/TAT Management.
Solid MIS, MS Excel, PowerPoint, analytical, leadership, and problem-solving skills.
Excellent communication, interpersonal, and decision-making skills.
Robust attention to detail and process orientation.
Tamil proficiency is mandatory.
Willingness to relocate to Chennai, if required.

Pay: ₹166,667.00 - ₹200,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Head Operations Chennai
🏢 SBSHR
📍 Chennai