We are hiring Customer Support Associates for an International E-commerce Seller Support process. The role involves assisting sellers with account-related queries, orders, payments, product listings, shipping, returns, refunds, and other seller-related concerns through assigned support channels.
Key Responsibilities
Handle seller queries through voice, chat, and email, as assigned.
Resolve issues related to orders, payments, account management, listings, shipping, and returns.
Provide accurate information and timely resolutions.
Maintain proper case documentation and follow process guidelines.
Meet quality, productivity, and customer satisfaction targets.
Eligibility Criteria
Experience in E-commerce, Seller Support, Customer Support, or BPO is preferred.
Solid English communication skills (verbal and written).
Positive problem-solving and customer-handling skills.
Ability to work in a target-driven workplace.
Comfortable with rotational shifts and rotational week offs.
Work Schedule
5.5 days working
Rotational shifts and weekly offs
Pay: ₹25,000.00 - ₹33,000.00 per month
Experience:
International ecommerce process: 1 year (Required)
Work Location: In person
📌 International Ecommerce Seller Support Chat Email Process Pune
🏢 Aatmanirbhar Facility Management Private
📍 Pune
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