Respond to and log all inquiries received from clients via telephone, chat, email, or website.
Maintain detailed documentation and update tickets for all incoming support requests in real time.
Keep well-documented and updated case notes on all tickets daily
Provide daily communication to clients on outstanding ticket status
Identify, analyse, troubleshoot and resolve client service requests
Work as a team member to collaboratively resolve client requests and technical issues with partners and vendors.
Participate in group discussions, meetings, work teams, and company staff meetings and events.
Provide first-level customer support, including troubleshooting basic issues with software applications.
Manage multiple cases at one time.
Ask and gather intelligent questions about the client’s business and accurately record in the ticketing system
Properly escalate tickets to a higher level of support as necessary, including service that exceeds skill level or any other issue that could impact customer satisfaction

Pay: ₹350,000.00 - ₹400,000.00 per year

Perks:
Health insurance
Paid sick time

Work Location: In person

📌 Associate Product Support Gurugram (India)
🏢 Pinnacle HR Consultants
📍 India