Key Responsibilities
Handle customer conversations through the assigned process and maintain qualified communication.
Understand customer requirements and provide accurate information or appropriate assistance.
Work on lead conversations, follow up with leads, and maintain proper customer interaction records.
Support customers by resolving queries or routing issues to the appropriate team as per SOP.
Generate and work on leads through assigned sources and follow the defined calling process.
Achieve assigned productivity, quality, attendance and performance parameters.
Maintain confidentiality of customer and process-related information.
Follow company policies, process guidelines, call quality standards and compliance requirements.
Pay: ₹17,000.00 - ₹17,500.00 per month
Advantages:
Cell phone reimbursement
Commuter assistance
Adaptable schedule
Health insurance
Paid time off
Work Location: In person
📌 Customer Service Executive Malayalam Voice Process Bommanahalli
🏢 iLeads Auxiliary Services Private
📍 Bommanahalli
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