Customer Interaction: Answer calls, emails, and chats, providing accurate information and guidance. Problem Resolution: Identify customer needs, troubleshoot issues, resolve complaints, and escalate complex problems when necessary. Information Management: Update customer records, process orders/payments, and log interactions in the CRM system. Sales & Support: Provide product details, suggest relevant products (upselling/cross-selling), and ensure customer satisfaction. Process Improvement: Contribute feedback on common issues to management to improve services and processes. Performance Metrics: Meet individual and team targets for call volume, resolution time, and customer satisfaction.