About the Role
We are looking for a proactive and result-oriented Key Account Manager – Operations to manage partner relationships, drive performance, improve retention, and ensure smooth day-to-day operations.
Key Responsibilities
Manage assigned partners and maintain strong relationships through regular calls, meetings, and follow-ups.
Track partner performance and key metrics such as activity, call duration, productivity, engagement, and retention.
Identify low-performing partners, understand performance gaps, and implement improvement plans.
Handle partner queries and coordinate with Product, Tech, Finance, Support, and other teams for timely resolution.
Drive partner retention, engagement, reactivation, and overall account growth.
Conduct partner training, feedback sessions, and performance reviews.
Analyse operational data and prepare daily/weekly/monthly reports.
Identify process gaps and suggest initiatives to improve partner experience and operational efficiency.
Communicate campaigns, rewards, policy updates, and business initiatives to partners.
Maintain accurate trackers and ensure timely follow-up on pending actions.

Key KPIs




Partner retention and engagement
Active partner percentage
Partner productivity and performance
Call duration/activity
Query resolution TAT
Partner reactivation
Recent partner activation
Performance improvement
Revenue/business contribution

Requirements
1–4 years of experience in Operations, Key Account Management, Partner Management, Customer Success, or similar roles.
Strong communication, relationship management, and problem-solving skills.
Good analytical skills and ability to work with operational data.
Strong Excel/Google Sheets knowledge.
Experience with tools such as Airtable, Retool, Mixpanel, ClickUp, or similar platforms is an advantage.
Solid ownership, follow-up, and ability to work in a fast-paced environment.

Pay: ₹20,000.00 - ₹35,000.00 per month

Advantages:
Health insurance
Internet reimbursement
Leave encashment
Paid time off

Ability to commute/relocate:
HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

📌 Key Account Manager – Operations Hsr Layout
🏢 Capslock Marketplaces Private Limited i
📍 HSR Layout