Key Responsibilities
Supervise the daily operations of the Front Office during the assigned shift.
Ensure smooth check-in and check-out procedures for all guests.
Welcome and assist VIPs, repeat guests, and special guests.
Handle guest complaints, requests, and service recovery professionally.
Monitor room availability, room status, and Front Office operations.
Coordinate with Housekeeping regarding room readiness, room status, and special requirements.
Coordinate with F&B;, Engineering, Security, and other departments for guest-related requirements.
Ensure proper handling of guest payments, billing, and cash procedures.
Monitor Front Office reports and ensure accurate shift handover.
Supervise Front Office Associates, Receptionists, Telephone Operators, Bell Desk, and other team members as assigned.
Allocate duties and monitor staff performance during the shift.
Ensure compliance with hotel SOPs, service standards, and guest handling procedures.




Handle emergency situations and coordinate with the concerned departments and management.
Maintain guest records and ensure confidentiality of guest information.
Monitor guest feedback and take appropriate corrective action.
Ensure proper handling of keys, room access, and guest belongings as per hotel policy.
Conduct regular briefings and communicate significant information to the Front Office team.
Prepare and maintain daily operational reports as required.
Assist the Front Office Manager in maintaining departmental standards and achieving operational goals.
Perform any other duties assigned by the Front Office Manager or management.
Local candidate also shortlisted for the position.

Pay: ₹32,000.00 - ₹38,000.00 per month

Advantages:
Adaptable schedule
Food provided
Health insurance
Provident Fund

Work Location: In person

📌 Front Office Duty Manager Muthukadu
🏢 MGM Muthu Hotels
📍 Muthukadu