Position: Bell Boy / Bell Desk Attendant
Department: Front Office
Hotel: KOVILAKAM RESIDENCY PVT LTD – 3 Star Hotel
Location: Govindapuram, Calicut
Job Summary
The Bell Boy is responsible for assisting guests with luggage, welcoming guests, escorting them to their rooms, and providing courteous support throughout their stay. The role requires excellent guest service, communication, and a qualified appearance.
Key Responsibilities
Welcome and greet guests warmly upon arrival.
Assist guests with loading, unloading, and carrying luggage.
Escort guests to their rooms and explain basic room facilities.
Handle guest luggage safely and maintain proper luggage records.
Assist guests with transportation, taxis, and other basic requests.
Deliver messages, parcels, documents, and guest items when required.
Assist the Front Office team during guest check-in and check-out.
Maintain cleanliness and orderliness of the lobby and bell desk area.
Provide information about hotel facilities and nearby locations.
Handle guest requests promptly and courteously.
Report guest complaints or issues to the Front Office Supervisor.
Follow hotel safety, security, and service standards.
Requirements
Minimum qualification: 10th / Plus Two preferred.
Previous hotel experience is an advantage.
Good communication and interpersonal skills.
Pleasant personality and customer-service attitude.
Physically fit and able to handle guest luggage.
Basic knowledge of English and Malayalam; Hindi is an advantage.
Willingness to work in shifts, including weekends and holidays.
Skills
Guest handling
Communication skills
Teamwork
Time management
Customer service
Qualified grooming
Problem-solving
Salary & Benefits
Salary: As per hotel standards and candidate experience
Food & Accommodation: As per hotel policy
How to Apply
Interested candidates can submit their updated CV directly at the hotel reception or send their CV to the hotel HR/Recruitment team.