Hiring: Retention Manager

Location: Vyttila, Kochi
Company: SLBS Marklance

We are looking for a Retention Manager with solid student counselling, convincing, and customer retention skills to handle students who are considering discontinuing or dropping out of their courses.

Key Responsibilities
Handle dropout/withdrawal cases and understand the concerns of students and parents.
Conduct robust counselling sessions to identify issues and convince students to continue their courses.
Build rapport with students and parents and provide suitable solutions to their concerns.
Follow up consistently with inactive/dropout students and work towards retention and rejoining.
Handle objections related to fees, course value, personal issues, career concerns, and other challenges.
Coordinate with academic and operations teams to resolve student concerns effectively.
Maintain proper records of retention cases, follow-ups, conversions, and rejoining.
Achieve monthly retention and rejoining targets.




Take ownership of difficult cases and ensure maximum possible retention.

Requirements
Solid experience in student counselling / academic counselling / customer retention.
Excellent communication, convincing, negotiation, and interpersonal skills.
Proven ability to handle difficult conversations and convert negative situations into positive outcomes.
Target-oriented and confident in handling follow-ups.
Experience in EdTech, education, counselling, telecalling, or customer retention will be preferred.
Candidates who are aggressive, persuasive, and result-oriented are highly preferred.

Experience: 2+ years preferred
Work Location: Vyttila, Kochi

Salary: As per experience and interview performance

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Retention Manager Vyttila
🏢 Slbs Marklance
📍 Vyttila