Role & responsibilities
Handle day-to-day business process operations as per company guidelines.
Manage customer/client queries through calls, emails, or other communication channels.
Process and maintain accurate customer and business-related information.
Ensure all assigned tasks are completed within the required timelines.
Follow standard operating procedures (SOPs) and quality guidelines.
Maintain accuracy and productivity while handling daily targets.
Coordinate with internal teams to resolve issues and complete processes smoothly.
Maintain proper documentation and update records regularly.
Monitor assigned work and ensure service-level agreements (SLAs) are met.
Identify process-related issues and escalate them to the concerned team or supervisor.




Participate in process improvement and quality initiatives.
Prepare daily/weekly reports and share updates with the reporting manager.
Maintain confidentiality of company and client information.
Follow company policies, attendance requirements, and qualified standards.

Preferred candidate profile
Valuable verbal and written communication skills.
Basic knowledge of MS Office/Google Workspace.
Valuable typing and computer skills.
Ability to work with targets and deadlines.
Problem-solving and analytical skills.
Willingness to work in rotational or US shifts, if required.
Good teamwork and coordination skills.

📌 Customer Support Executive Bengaluru
🏢 Mentora Academy
📍 Bengaluru