Roles and Responsibilities
Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.
Handle customer complaints in a skilled manner, escalating issues when necessary to ensure timely resolution.
Maintain accurate records of all interactions with customers using our CRM system.
Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
Meet or exceed performance targets set by management for quality metrics such as first call resolution rate, handle time, and abandon rate.
📌 Customer Support Executive Noida
🏢 Campaignwala
📍 Noida
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