Role & responsibilities
Lead product planning and strategy to develop AI voicebot and contact center platform, aligning with core CPaaS and omnichannel communication capabilities.
Translate business strategy into product strategy. Own the product roadmap, conduct market research and analyze customer needs, competitors, and industry trends, especially in AI voicebot trends and cloud telephony domain.
Own the product design, process flow, create accurate PRD document and incorporate business use cases.
Coordinate with internal stakeholders across multiple functions like process, development, network, customer service, regulatory, engineering and finance to lead end to end product lifecycle.
Prioritize features development that improves the value proposition and helps in realising business outcomes.
Identify and develop technology partnerships which to strengthen the product portfolio and help to develop and accelerate joint GTM
Lead third party platform integration like CRM, CDP, ERP and listing the connector in the respective marketplace
Communicate the product solutions and offerings effectively internally and externally. Drive the sales enablement programme to ensure success product and feature roll out.
Manage all aspects of product lifecycle,



including customer feedback, requirements, and issues.
Monitor product performance and quality; incorporate timely enhancements based on customer and operational feedback

Required Skills:
Overall 6+ years of experience with 3+ years of prior industry experience as a Product Manager in an Enterprise grade Generative AI in CPaaS and CCaaS domain.
Having robust knowledge and experience in implementing or managing multichannel contact center solutions (voice, chat, email, social media channels) and IVR, OBD and its competitive landscape
Technical skills in cloud communications, APIs, and workflow automation relevant to telephony services
Proven track record in successful product lifecycle management for SaaS or enterprise software.
Expertise in JIRA, Confluence, Figma and other product management tools
Exceptional communication skills, both verbal and written, with a knack for storytelling.
Self-starter with a positive and solution-oriented mindset. Demonstrated ability to work collaboratively and deliver in a multi-stakeholder eco-system.
Analytical mindset and data driven. ability to gather and interpret data to make informed decisions.

📌 Product Manager Voice Gurugram
🏢 Smartping
📍 Gurugram