02 Oct
|
Talentstream
|
India
02 Oct
Talentstream
India
Responsibilities
Support customers via email, phone, and webcasts.
Help customers with product installation, usage, and troubleshooting.
Maintain and update the knowledge base.
Improve support processes and tools.
Work with Support, R&D;, Delivery, and Product teams.
Requirements
Experience in a similar software support role.
Experience with Linux/UNIX environments.
Knowledge of firewall administration (Checkpoint, Cisco, Juniper, Fortinet, etc.).
Experience supporting network security software.
Solid problem-solving and communication skills.
Quick learner and valuable team player.
Positive written and spoken English.
Able to handle pressure and multiple tasks.
📌 Technical Support Engineer Bengaluru (India)
🏢 Talentstream
📍 India