JD

Responsibilities:
Configuration of desktops & laptops to the new joiners.
Configuration of desktops for Work at home” employees.
Maintain inventory of Hardware assets.
Address user tickets regarding hardware, software, and networking.
Ask targeted questions to diagnose problems.
Guide users with simple, step-by-step instructions.
Conduct remote troubleshooting.
Test alternative pathways until you resolve an issue.
Record technical issues and solutions in logs.
Direct unresolved issues to the next level of support personnel.

Skills required:
Excellent knowledge of desktop and laptop & printer hardware.
Excellent knowledge of desktop/laptop internal components.
Hands-on hardware troubleshooting experience.
Hands-on troubleshooting experience on MS Tools – Outlook configuration, excel, ppt etc.
Extensive equipment support experience.
Working technical knowledge of current protocols,



operating systems, and standards.
Ability to operate tools, components, and peripheral accessories.

Personal Attributes:
Strong customer service orientation.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Valuable written, oral, and interpersonal communication skills.
Ability to conduct research into PC and software issues and products as required.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Team-oriented and skilled in working within a cooperative setting.
Willing to work in shifts & on weekends.

📌 Desktop Support Engineer Bengaluru
🏢 Hinduja Global Solutions (HGS)
📍 Bengaluru