Roles and Responsibility
Lead and manage a team of customer operations professionals to achieve high levels of customer satisfaction and operational efficiency.
Develop and implement process improvements to increase productivity and reduce costs.
Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.
Analyze customer feedback and provide insights to enhance the customer journey.
Coach and train team members to improve their performance and career growth.
Monitor and report on key performance indicators to ensure continuous improvement.

Job Requirements
Proven experience in customer operations or a related field, with at least 2 years in a leadership role.
Strong knowledge of customer service principles, practices, and technologies.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a rapid-paced workplace and adapt to changing priorities.
Solid analytical and decision-making skills, with attention to detail and accuracy.
Experience with CRM software and other customer service tools.

📌 Team Leader Customer Operations Bengaluru
🏢 TP
📍 Bengaluru