Roles and Responsibility
Develop and implement effective strategies to build robust relationships with existing and new customers.
Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
Analyze customer feedback and suggest improvements to products and services.

Job Requirements
Minimum 1 year of experience in customer relationship management or a related field.
Solid communication and interpersonal skills are essential for building rapport with customers and colleagues.
Ability to work in a quick-paced environment, prioritizing tasks and managing multiple responsibilities.
Knowledge of banking products and services, including savings accounts, loans, and credit cards.
Experience with CRM software and technology is desirable.
Strong problem-solving skills, with the ability to think critically and creatively.
A graduate degree is required.

📌 Customer Relationship Officer Pattom
🏢 CSB Bank
📍 Pattom