Main Accountabilities
Digital Project Execution Delivery
Manage execution of digital projects and change requests across LOS, SFDC, CRM, and integrations
Ensure timely delivery aligned to business timelines and requirements
Track project progress and resolve dependencies across teams
Application Support System Stability
Ensure uptime of core systems (LOS, SFDC, etc) meets defined SLAs (
)
Drive reduction of system issues, defects, and recurring incidents
Provide support during UAT, go-live, and post-production phases
Service Delivery Issue Management
Drive reduction in open implementation issues and CRs
Ensure timely resolution of production issues and escalations
Monitor service performance and improve turnaround time
IT Governance Compliance Execution
Ensure adherence to IT governance processes,



audit requirements, and controls
Support reduction in internal audit observations
Maintain documentation, logs, and compliance records
Release Patch Management
Ensure timely patch deployment across SIT, UAT, and Production settings
Validate deployments to ensure minimal defects and secure releases
Coordinate with vendors and internal teams for smooth releases

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📌 Technology Manager Mumbai
🏢 Tata Capital
📍 Mumbai