Customer Support: Answer client calls and emails, log requests, and track service tickets.
Scheduling: Assign tasks to technicians or engineers and coordinate repair timelines.
Administration: Prepare quotes, process invoices, and maintain records using tools like Excel or CRM software.
Vendor Management: Supervise third-party vendors and check service level agreement (SLA) complianceRole & responsibilities

Preferred candidate profile
Communication: Exceptional verbal and written communication skills to handle client calls, emails, and vendor interactions.
Technical Literacy: Proficiency in Microsoft Office Suite (specifically robust Excel skills for data tracking) and familiarity with CRM or ERP software.
Multitasking: Ability to prioritize daily tasks, manage service schedules, and work effectively under tight deadlines.
Problem-Solving: Robust critical thinking to resolve client grievances and address operational bottlenecks swiftly

📌 Coordinator Mumbai
🏢 Dotsmark Systems India
📍 Mumbai