The Associate Engineer will provide technical support, troubleshoot customer issues, coordinate with internal teams, maintain issue records, and conduct product/application demos and training.

Key Responsibilities
Diagnose and troubleshoot technical issues
Ask customers targeted questions to quickly understand the root of the problem
Properly escalate unresolved issues to appropriate internal teams (e.g. software
developers, network engineers)
Ensure all issues are properly logged
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain cordial relationships with clients
Conduct Product / Application online demo/ training for our customers to track issues
through to resolution, within agreed time limits.
Talk to clients through a series of actions,



either via phone, email, or chat, until
they ve solved technical issues

Required Skills Qualifications
Candidate Specifications:- Communicate fluently in English (Both written and
verbal)
Ability to multitask and prioritise effectively
Poised and patient when dealing with clients.

Valuable to Have
Knowledge of Advance excel and Power Bi

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Engineer Manesar
🏢 Cnergee Technologies
📍 Manesar