Key Responsibilities

Customer & Order Management
Manage customer orders throughout the order lifecycle.
Monitor shipment progress, ETAs, and delivery exceptions.
Coordinate with warehouses, carriers, planning teams, and customer service teams.
Handle order modifications, cancellations, holds, and releases.
Create, maintain, and validate order and invoice data accuracy.

Operations Management
Oversee daily SPOC operations across APAC markets.
Ensure compliance with SOPs, operational procedures, and service standards.
Drive issue resolution and operational risk management.
Support business continuity and service delivery objectives.

Stakeholder Management
Liaise with regional stakeholders, customers, carriers, and logistics partners.
Provide regular operational updates and performance insights.
Build robust customer relationships and drive service excellence.
Support business inquiries and customer escalations.

📌 Executive Operation Mumbai
🏢 Dhl Supply Chain
📍 Mumbai