Key Responsibilities
Lead and mentor a team of MetaSolv support specialists.
Act as primary escalation point for production incidents and service outages.
Monitor incidents, service requests, and problem tickets.
Ensure agreed SLAs and KPIs are consistently achieved.
Drive root cause analysis (RCA) and preventive actions.
Coordinate with business users, client IT teams, and vendors.
Conduct daily operational reviews and status reporting.
Manage release support, deployment validations, and post-production monitoring.
Facilitate knowledge management and continuous service improvement initiatives.
Support transition, KT, and stabilization activities.

Required Skills
Solid experience in Oracle MetaSolv Solution (MSS).
Telecom OSS/BSS domain knowledge.
Incident, Problem, and Change Management.
Production Support governance.




SQL and database troubleshooting.
Ticketing tools such as ServiceNow, Jira, Remedy, or equivalent.
Team management and stakeholder communication.
ITIL Foundation Certification.
Experience with Oracle OSS products.
Exposure to integration support environments.

Preferred Skills
ITIL Foundation Certification.
Experience with Oracle OSS products.
Exposure to integration support environments.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Metasolv Application Support Lead Pune (India)
🏢 Zensar
📍 India