Roles and Responsibility
Develop and implement effective strategies to build strong relationships with existing and new customers.
Provide excellent customer service, responding to inquiries and resolving issues professionally and promptly.
Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
Collaborate with internal teams to achieve business objectives and improve overall performance.
Analyze customer feedback and suggest improvements to enhance the overall customer experience.

Job Requirements
Minimum 2 years of experience in a related field, preferably in banking or finance.
Robust communication and interpersonal skills are essential for building rapport with customers and colleagues.
Ability to work in a rapid-paced setting, prioritizing tasks and managing multiple responsibilities.
Possess robust problem-solving skills to analyze complex issues and develop effective solutions.
Demonstrate knowledge of banking products and services, including sales and marketing techniques.
Ability to maintain confidentiality and handle sensitive information with discretion.

📌 Customer Relationship Officer Peringandoor
🏢 CSB Bank
📍 Peringandoor