Role & responsibilities
Handle incidents, service requests, and queries via phone, email, chat, and ticketing tools.
Troubleshoot Windows, Microsoft 365, Outlook, Teams, VPN, printers, and common enterprise
applications.
Manage user accounts, password resets, and access requests through Active Directory and
related systems.
Meet SLA targets for ticket response and resolution.
Perform ticket categorization, prioritization, escalation, and documentation.
Provide remote support to global users.
Create and maintain knowledge base articles.
Coordinate with infrastructure, network, and application teams for issue resolution
📌 Service Desk Agent Hyderabad (India)
🏢 Tata Consultancy Services
📍 India
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