We have an Urgent Opening for the Position of Chief Manager - Renewals in Leading Life Insurance Company.
Responsibilities
Develop and own the organization-wide persistency improvement roadmap across channels.
Create measurable governance structures, dashboards, and monthly reviews with distribution leadership.
Identify at-risk segments, cohorts, and geographies; drive targeted action plans.
Lead cross-functional forums with Operations, Product, Customer Service, Compliance, and Digital Partner with Agency, Bancassurance, Digital, and Direct channels to drive improvement initiatives.
Act as the primary SPOC for senior distribution leaders on persistency performance and interventions.
Conduct periodic performance reviews, share insights, and drive accountability.
Support channel incentive design from a persistency standpoint.
Build and manage persistency MIS, dashboards, and analytics models (vintage-based, cohort, risk scoring).
Drive insights on customer behavior, early warning triggers, and field-level productivity.